Our no-refund policy for confirmed orders, renewals, setup, migration, support, and third-party products.
Last updated: 22 April 2026. Business Mail Services follows a strict No Refund Policy unless a refund is required by applicable law or approved by us in writing at our sole discretion.
Payments made for business email licenses, renewals, setup, migration, consultation, support, DNS work, hybrid mail planning, third-party products, or any confirmed service order are non-refundable once payment is made, order is confirmed, license is issued, vendor order is placed, work is scheduled, or service activity begins.
Most email licenses, cloud subscriptions, domains, hosting, and provider services are purchased, activated, renewed, or allocated through third-party platforms. Such payments are non-refundable because vendors may not allow cancellation, reversal, downgrade, or refund after order processing.
Fees for setup, migration, DNS configuration, consultation, support, troubleshooting, planning, and professional effort are charged for time, expertise, allocation, and work readiness. These fees are non-refundable even if the customer delays, changes requirements, cancels internally, withholds access, or decides not to proceed.
Unauthorized chargebacks, payment reversals, or billing disputes may lead to suspension of service, recovery action, collection of pending dues, and withholding of support until the matter is resolved. Bank or gateway charges, taxes, penalties, and recovery expenses may be payable by the customer.
Any exception, credit, adjustment, or refund is not a right and may be considered only where required by law or approved by Business Mail Services in writing. Approved refunds, if any, may exclude taxes, payment gateway charges, vendor deductions, work already performed, and administrative costs.
For billing questions, contact info@pcubeweb.com before making payment. By making payment, you confirm that you have read and accepted this No Refund Policy.
